Samsung Galaxy Note 9 128GB N960 Black - Tips & Tricks

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Frequently asked questions for the Samsung Galaxy Note 9

  • How do I delete the Samsung Region Lock from my Samsung Galaxy Note 9?

    Answer:

    Samsung uses a Region Lock to prevent phones from being traded outside the intended region. You can recognise a Samsung smartphone with a Region Lock by the sticker on the box with "EUROPEAN SIM CARD ONLY".

    This can cause problems if you want to use a non-European SIM card. Fortunately, it is very easy to solve the region lock. All you have to do is make calls for a total of five minutes with a European SIM card. After that, you can use any SIM card you want in any place you want. So it is important that you do this before you go abroad where you are going to use a foreign SIM card.

    The Europe region includes all countries within the EU, plus the following countries: Lichtenstein, Iceland, Norway, Switzerland, Albania, Andorra, Bosnia and Herzegovina, Macedonia (F.Y.R.O.M.), Monaco, Montenegro, San Marino, Serbia, and Vatican City. So in these countries, you don't have to worry about the region lock.

  • Can I use online storage with my Samsung Galaxy Note 9

    Answer:

    Besides the internal storage of your device, you can also use Cloud Storage. Here you can upload your photos and videos, so they no longer have to be on your phone. They remain available on your phone via the Cloud, but do not take up any more space on your phone. In this way, your phone will stay fast and your storage will become much less full. Examples of Cloud storage are iCloud, Dropbox, Google Drive, and Microsoft OneDrive.

  • My Samsung Galaxy Note 9 shows the notification 'camera error', what do I do?

    Answer:

    If you get the notification 'camera error' this is often easy to fix. You can first try to remove the data from the camera application and do a software update. To do this follow these steps:

    • Step 1: go to settings and then to applications/application management
    • Step 2: search for the camera app and click on it
    • Step 3: click on 'forced stop' then on 'empty cache' and then on 'erase data'
    • Step 4: connect to WiFi
    • Step 5: go to settings, then to device info and perform a software update.


    If these steps do not work, there is another way to fix the error. Resetting your device to factory settings almost always solves the problem. Please note: you may lose your applications and data. So first make a backup. A reset can be done as follows:

    • Step 1: go to settings
    • Step 2: go to accounts/user and backup
    • Step 3: click ' make a backup and restore'
    • Step 4: click 'restore default data' and follow the instructions.
  • How do I remove my Google Account from my Samsung Galaxy Note 9?

    Answer:

    If you are returning or sending an Android device for repair, it is necessary to remove your Google Account from your device. To delete your Google Account, follow the steps below:

    1. Go to Settings;
    2. Click on Accounts and see if there are any Google Accounts in there;
    3. Click on the Google Account and choose Delete. Your Google Account itself will not be deleted, it will only be disconnected from your device.
  • While calling, I see a blinking pixel in my Samsung Galaxy Note 9 display, what is this?

    Answer:

    Some phones have the front camera and proximity sensor in the display. The proximity sensor flashes as soon as you bring your phone closer to your ear. It then looks as if you have a dead pixel in the display.

    That flashing white pixel is not a dead pixel but the proximity sensor that does its job of turning the screen off while calling to prevent unintended touching.

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